Vapour, Iron & Barriers to Change – a Story

Smoke abstract

This is not what he’s going to want to hear.

Under pressure.
Scrutinised.
A big structural change to deliver.
Budget cuts to the quick of the organisation.
He wants a neat process.
A plan… with outcomes and goals.
Delivery of that plan. Stat.
Seemingly this is where I come in….

Only…
It strikes me, as we talk that he already has this – he and his team have long since mapped the process. They understand the outcomes they are seeking.
Hell – they even took the plan to the Board and it’s all approved.
For months now, it’s been All Systems Go.
They are more than capable of delivering a plan. Stat.

So I’m wondering – why am I here?
(That question seems to annoy him. He is, after all, a very busy man…)

I’m here because I am a Consultant – He needs someone to come in and make the change happen. Run workshops. Facilitate conversations. That stuff.
(I bite down my question… Why can’t you already do that without me?)

The plan isn’t working. The outcomes and goals are not being “owned” outwith the team. The need for cuts and restructures is not widely accepted.
There seem to be barriers and blocks… hard to say what they are…
The Board collectively said yes.
This means The Board are onside.

Really?
Let’s break that down..

Well they are onside – but This Director will struggle to implement the structural cuts in Q2 & 3 because the looming deal means all hands to the pump and the disruption to resourcing is too high a risk. As a key income stream to the business, this area needs protecting.

This Director is going forward – LEAN methodologies in place now – so everything is being looked at carefully and, y’know, that all takes a while to show results. But they are absolutely committed to losing 25% of their staff and budget. It means their reach will be smaller in the Organisation, but they are fine with that.

This Director is close to the CEO and is pushing hard for things to change in their area – already the four Regional Heads are three and the resourcing has slimmed down massively. Staff are warning that it is too much too fast – there is currently a risk to retained knowledge –but that is just resistance to change, of course –that’s what you expect to hear at this stage of the game. This area is really role modelling what needs to be happening.

This Director has taken the Heads Of out for a couple of days. They have come up with a plan for how they can keep everyone and raise productivity. It’s not The Plan. It’s better. They have always prized themselves on their innovation and ability to overcome the odds. This Director is much-loved by the Team. They are the priority.

So here’s the news: The Board are not onside.

Collectively perhaps. Individually…. not so much.
I see fear. I see procrastination. I see care. I see carelessness. Protectionism. Jostling. Attachment.
Individually they have a lot to lose, staff, status, outcomes.

If you want the whole to change… you kind of need to put a lot of attention on the parts.
You want to get things moving differently? Help your Leaders deal with their emotional, relational and attachment stuff.
(Perhaps that’s why I’m here after all?)

He’s looking at me in a way that makes my tummy knot with anxiety.
On the one hand, my dialogue training tells me to inquire into both my own feelings and into the look he appears to be giving me (don’t assume, Jools. Don’t project your own nonsense onto someone else. Notice the phenomena. Work with the data. Ask what you don’t know.. he might really like what you’ve just said)
On the other hand, even my paltry knowledge of reading body language and facial expressions tells me pretty clearly:
I’m on the end of contempt.

He wants answers. I am here to give him answers.
To get the plan going.
To enable the outcomes.
To fix the barriers. Stat.
I’m meant to provide a process. Something clean and clear…. not start on about bloody-messy-fluffy-woolly emotional guff…..

I’m letting him down.

I feel squeezed.
I’d really really like the business… I sense it slipping away as I speak the truth as I see it.
Yet I can only speak the truth as I see it.

So I try to unknot my tummy and breathe into what I know to be true:

Far from being woolly and fluffy, the emotion and attachment stuff your leaders are experiencing is made of iron wills. Your barriers are metallic in their essence – not vapour-fluffy, but hard core emotion.
You want them to own damage to their organisation?
You want them to be onside with cutting jobs, budgets & risking their reputations?
You want the organisation not to be heartlessly, ruthlessly ravaged?
You need to start softening iron wills.
You need an Emotional strategy to back up your Business one.
A place for your leaders to express fear, understand where & why they procrastinate, work with care that doesn’t compromise the whole plan by overly protecting, be considerate not ruthless….
Right now all of that is being left to chance.
How about you have a cohesive plan that takes into account impact of your leaders’ emotions?

And you’re not onside with what I’m saying, I can see that – because you have your own pressure and attachments to this working. I get that, right now, this is not the answer you want….But this is the answer I’m offering you.

And breathe……

Silence ensues and I wait.
The sense of lost work and crumbling credibility drifts over me. This emotional nonsense doesn’t hold up in this world of data and process. It’s too out there….

I sit, checking in with myself – am I still breathing? How hard are my hands shaking? How much adrenaline is currently in my system? I’m working out if my knees will give as I stand. Ah well… if I fall over it’s not like I’m going to see him again.

I finally put my attention back on him.
His expression has changed. There is less contempt now – something is shifting….

He sighs.
Fatigued and irritated he asks:
So what, specifically, would your Emotional strategy to back up this Business strategy be, then?

and it’s here the work really begins….

* this is a composite tale. I never blog directly about clients. All characters appearing in this work are fictitious. Any resemblance to real persons or organisational situations, living or dead, is purely coincidental… though quite possibly likely

4 thoughts on “Vapour, Iron & Barriers to Change – a Story

  1. Your posts never disappoint me.
    Yes they have “plans”, except they do not have attitudes, maturity or people to support the plans.
    So the truth is, many of these plans are not plans at all….they are illusions. And often it is these very so called plans, nor our input, which are un doable fluff.

  2. Very well said. When be bunking the myth that the leaders are already bought in (which is so often Pedalled by project teams, sponsors and the like (read: denial)), I suspect we as change consultants need to ask more if thd right questions, such as your description here. Also, “what have the leaders actually done to shoe their commitment to the change?”

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